Shipping policy

Shipping Policy

Overview

This Shipping Policy outlines how Dlineworks handles order processing, production, shipping, and delivery. By placing an order with us, you agree to the terms described below.

All products sold by Dlineworks are made to order and are produced after your purchase has been confirmed.

Processing and Production Time

Because all products are custom-made, orders require a production period before shipping.

Typical production time:

2–5 business days for most items

Production times may be longer during:

holidays
peak sales periods
unexpected supply or manufacturing delays

You will receive a confirmation email once your order has been shipped.

Shipping Time Estimates

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

United Kingdom: 2–5 business days after dispatch
Europe: 5–10 business days
International: 7–15 business days

These are estimates only and may vary due to customs processing, local postal services, or other external factors.

Shipping Costs

Shipping costs are calculated at checkout based on:

your delivery location
the size and weight of the product
the selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number where available. Tracking information may take up to 48 hours to update after dispatch.

Multiple Shipments

Some orders may be shipped in separate packages. This can occur when:

items are produced at different facilities
products have different production times
certain items are temporarily out of stock

If your order is shipped in multiple packages, you will receive separate tracking information for each shipment.

Customs, Duties, and Import Taxes

For international orders, your package may be subject to customs duties, import taxes, or additional fees imposed by your country’s customs authority.

These charges are:

determined by your local government
the responsibility of the customer
not included in our product or shipping prices

Dlineworks is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the order has already been processed or shipped:

we may not be able to redirect the package
additional shipping charges may apply to resend the order

If you notice an error in your shipping address, please contact us immediately at dlineworks@gmail.com.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please allow additional time for potential carrier delays.

If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date. We will investigate with the carrier and assist in resolving the issue.