Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Returns & Refunds Policy

At Dlineworks, we aim to provide high-quality products and a smooth shopping experience. Please review the policy below to understand how returns, refunds, and replacements are handled.

By placing an order on our website, you agree to the terms outlined in this policy.

Made-to-Order Products

All items sold by Dlineworks are made to order. This means each product is created specifically for you after your order is placed. Because of this custom production process, we do not accept general returns or exchanges in the same way as traditional retail stores.

Damaged, Defective, or Incorrect Items

If your order arrives:

damaged during shipping
with a printing or manufacturing defect
or you receive the wrong item

you are eligible for a free replacement or a full refund.

How to report an issue

Please contact us within 30 days of delivery at:

Email: dlineworks@gmail.com

Include:

Your order number
Clear photos showing the issue
A brief description of the problem

Once reviewed, we will arrange a replacement or issue a refund as quickly as possible.

Returns for Change of Mind or Incorrect Size

Because all products are made specifically for each order, we do not accept returns or offer refunds for:

change of mind
ordering the wrong size
ordering the wrong colour or product variant
personal preference or dissatisfaction with the design

We strongly recommend reviewing size charts, product descriptions, and images carefully before placing your order.

Order Cancellations

Orders can only be cancelled if production has not yet started.

If you need to cancel an order, please contact us within 2 hours of placing your order. After this time, your item may already be in production and cancellation may no longer be possible.

Exchanges

We only offer replacements or exchanges if an item is defective, damaged, or incorrect. We do not offer exchanges for sizing or preference issues due to the made-to-order nature of our products.

Lost Packages

If your order appears to be lost in transit or has not arrived within the expected delivery window, please contact us within 30 days of the estimated delivery date.

We will investigate the issue with the shipping carrier and, if the package is confirmed lost, we will arrange a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and the order has already been shipped or is in production:

we may not be able to issue a refund
additional shipping costs may apply to resend the order

If you notice an error in your address, please contact us immediately.

Refund Processing

If your refund request is approved, it will be issued to your original payment method.

Processing time

Refunds are typically processed within 3–7 business days
Your bank or payment provider may take an additional 5–10 business days to complete the transaction

You will receive confirmation once your refund has been processed.

Items Not Eligible for Return

The following items cannot be returned or refunded unless they are defective or incorrect:

custom or personalised products
sale or discounted items
digital or downloadable products

Responsibility for Delivered Packages

Once a package is marked as delivered by the carrier, Dlineworks is not responsible for lost or stolen packages from the delivery location. Customers should ensure that a secure delivery address is provided.

Policy Updates

Dlineworks reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will apply to orders placed after the updated policy is published on this page.